Digital access channels

Every claimant, employer, doctor and kiosk on one platform

Secure Serve reaches people where they are — on their phone, in a clinic, at a branch counter or at a rural service point — without splitting your data or your controls.

Citizens & claimants

Insured Persons mobile app

A pocket branch office: claim, verify, and track entitlements without a queue or a paper form.

  • Register and verify identity with national ID plus biometric or OTP
  • Submit and track claims with document photo capture
  • Contribution history and years of credited service at a glance
  • Benefit and pension statements with the payment schedule
  • Digital life certificate with liveness check and geo-stamp
  • Book appointments at branches or self-service kiosks
  • Update bank details and address under maker-checker review
  • Push, SMS and in-app notifications from the communications hub
  • Offline draft capture that syncs on reconnect
See it in a demo

Employers & payroll teams

Employer mobile app

Filing, payment and compliance visibility for employers of every size, from one handset.

  • Employer registration and account verification
  • Monthly wage return filing plus bulk upload from payroll
  • Employee add, remove and roster management
  • Real-time contribution balance, invoices and arrears
  • Payments with instant receipt download
  • Compliance status, notices and penalty visibility
  • Delegated access for payroll officers with role controls
  • Filing-deadline reminders and an audit-ready submission log
See it in a demo

Medical providers & assessment panels

Doctors & Medical Board online

Clinical input and board determinations captured digitally, with evidence attached and traceable.

  • Verified provider onboarding with credential checks
  • Structured medical certificates and injury reports
  • Medical Board case queue with scheduling and panel assignment
  • Panel voting, disability grading and determination recording
  • Secure document and imaging exchange with full traceability
  • Second-opinion referrals and specialist assignment
  • e-Signature with an immutable submission trail
  • Provider fee and claim status tracking
See it in a demo

Walk-in and rural service points

Self-service kiosks

Digital service where smartphones are not the answer — branches, hospitals, employer sites and rural centres.

  • Placement across branches, hospitals, employer sites and rural centres
  • ID card, QR or biometric sign-in with automatic session timeout
  • Claim submission, status lookup, statements and life certificate
  • Document scan-and-attach with printed receipts and reference slips
  • Multilingual, accessible UI with large-touch targets and audio guidance
  • Assisted mode for officers helping walk-in visitors
  • Remote fleet monitoring for uptime, queue volumes and content updates
  • Runs degraded-offline and syncs when the link returns
See it in a demo

Shared foundation

Four channels, one governed system

Channels are front doors, not separate systems. They all resolve to the same records, rules and controls.

One identity model

Citizens, employers, providers and kiosk sessions authenticate against the same role-based access control.

One workflow engine

A claim started on a kiosk, continued in the app and assessed by the Medical Board is a single case.

One audit trail

Every submission, approval and channel hand-off is logged immutably and is reportable end to end.

Ready to see Secure Serve in your agency's context?

We run tailored walkthroughs using your benefit types, contribution rules and reporting requirements.